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General Services
Purchasing
Computer Equipment:
Not sure what’s the best equipment to purchase for your
specific needs? Eliminate the guesswork by having Rudnick
Computer Consultants advise you. We’ll help you analyze
your needs and determine the best equipment for you. Then
we will purchase and install the equipment for you.
[ Case Study ]
Installing
Software and Hardware:
We can set up your equipment even if we don’t purchase
the equipment for you . We can install your computer hardware
and software and customize the equipment to your needs.
[ Case Study ]
Training:
Need customized training? We can provide specific instruction
on a variety of topics. Training can be on an individual or
group basis.
[ Case Study ]
General
Consulting:
We can provide general assistance on how to use your computer
equipment more efficiently and effectively.
[ Case Study ]
Making
recommendations:
We can help you develop a technology plan for your office.
This can help you determine what’s best for your situation
so you can budget your equipment purchases and know when to
upgrade your equipment.
[ Case Study ]
Troubleshooting:
Some of the biggest frustrations with computer equipment is
identifying and solving those pesky computer problems. Let
us help you solve these problems using our telephone support
or our on-site support on an as-needed basis.
[ Case Study ]
Systems
Check:
Is your system performing as well as it’s designed to
perform? We can review your system and recommend improvements
as necessary.
[ Case Study ]
Complex
Technical Assistance:
Complex networks can sometimes cause complex problems. We
can provide assistance as needed.
[ Case Study ]
Programming
and Database Development:
Do you have specific data collection needs? We can review
your needs with you and develop custom programming solutions.
[ Case Study ]
We support the efforts of non-profit organizations in helping
to make this a better world. As a result, we offer a $5/hr.
discount to Non-Profit agencies. (This discount also applies
to individual clients.)
Case
Study: Purchasing Computer Equipment
One of our clients has a small network with ten workstations.
No one on staff has any technical computer knowledge. No one
is able to determine whether routine maintenance can speed
up a computer or if it should be replaced due to age. We work
closely with this client to recommend repairs and equipment
purchases.
When new equipment is needed, the contact person at the office
calls us to ask for equipment recommendations. We review their
needs and submit a proposal, including descriptions of the
equipment listed. Once we receive their acceptance, we order
the equipment and monitor its delivery. We then schedule an
appointment to install the new equipment and customize it
for their office.
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Case
Study: Installing Software and Hardware
In today's computing environment, assembling a computer can
be relatively easy. Configuring it to work in your office
takes more time. When we set up a new computer we configure
it for your office's network. We customize the computer so
that key data files are easily accessible. We also configure
the computer Desktop for optimal use.
One of our clients is a services company that keeps sensitive
information about their customers. When they needed full-time
access to the internet, we helped them set up a DSL line.
We also advised them of the possible threat of a computer
hacker attacking their system and obtaining confidential records.
We worked with them to purchase and install firewall equipment
to eliminate this treat. Now their internet access is quick
and always available without the threat of someone attacking
their system from the Internet.
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Case
Study: Training
A few years ago, one of our clients was moving from a DOS
environment to Windows. We worked with the client to develop
customized courses for the staff. Specifically we developed
beginner and advanced versions of Windows, Word, and Excel.
That way those who had a basic understanding of Windows did
not have to sit through beginner topics. The staff thought
the customized training was extremely helpful in getting them
productive quickly.
More recently we had a customer move from an old e-mail system
to Microsoft Exchange. We developed training guides for the
company. We then held training sessions on the new system,
comparing and contrasting it to the old program that they
were familiar with.
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Case
Study: General Consulting
One of our clients is about an hour's drive from our office.
The office manager is willing and interested in performing
basic computer tasks herself. We often schedule phone meetings
to work on computer problems or upgrades. Since they are a
Computer Support Plan client they obtain our assistance and
expertise for no additional charge.
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Case
Study: Making Recommendations
One client has two computers in his office. He is fairly technical
but doesn't have the time to research options for improving
his office network. Occasionally he will schedule a meeting
where he can ask general questions and get suggestions for
his situation. Following the meeting he will either implement
the suggestions on his own or ask for us to come in and make
the changes.
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Case
Study: Troubleshooting
Several of our clients use our expertise to troubleshoot problems.
We can provide online as well as telephone support. Because
we are familiar with the equipment and the office, we can
use telephone support to quickly identify the problem and
implement a solution.
One of our clients is large enough to require an on-site staff
person to handle computer problems. On occasion he will call
us up to address a problem. Recently an older computer wasn't
able to access the server. We worked together, by phone, to
remove and reinstall the network components and fix the problem.
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Case
Study: Systems Check
One of our clients found that an older computer seemed to
be performing slower than expected. We checked the system
for problems and found no hardware problems but several maintenance
issues. These include temporary files, disk fragmentation
and other issues. Once the computer was cleaned up it performed
more responsively.
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Case
Study: Complex Technical Assistance
Many offices find that it is beneficial to network their office
computers. Although networking can be easy to set up, sometimes
there can be complications. We help clients set up server-based
networks as well as smaller networks that do not require a
dedicated server.
Client A is an engineering firm that had several computers
without a nework. They had problems accessing e-mail, sharing
large files between computers and sharing printers. They saw
many advantages of using a server for file sharing, e-mail,
fax and for project management. We helped the client purchase
the equipment needed to build the network. Then we installed
the server and configured the workstations. Once installed,
the client found many advantages of the new system.
Client B has a small network and no need for a dedicated server.
We installed a new Windows XP computer to act as a workstation
and a "file server " for the network. We set up
a section of the computer to keep files that all the computers
in the office could share. We also set up a logon system so
that staff members would automatically get a shared drive
containing their important files. Finally we set up the workstations
so that files would get automatically saved on the "server".
Each night the "server" files are backed up to ensure
recovery in the event of a disaster.
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Case
Study: Programming and Database Development
One of our clients is a food distributor. They need to communicate
with farmers and buyers. They also need to track shipments,
charges and payments. We worked with this client to develop
automated procedures for their operation. This included a
database to track farmers, buyers and handle invoicing. One
interesting feature of this project was faxing informaiton
to farmers automatically from the database.
Other database projects we have developed include billing
systems, several donation databases for non-profit agencies,
union grienvance databases and many other projects.
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